Delivery & Return Policy


Standard delivery is 5–7 business days on in-stock items. To guarantee 2nd Day delivery, please place your order before 1 p.m. Eastern Time, Monday – Friday. For custom items drop-shipped directly from manufacturers, please allow 2–3 weeks for delivery.


Ugly Dog guarantees the items we carry 100%. If you are unhappy with any of our products, please call us at 877-982-7054 but don’t ask for Scratch. He’ll only listen politely then bore you with all his problems.